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    DC General Manager

    Are you a seasoned retail leader with a knack for curating an exceptional shopping experience?

    If you're a dynamic and results-driven professional seeking a unique opportunity to shape the future of a thriving business, we invite you to join our team as General Manager for our store in the nation's capital. This role is your chance to lead, inspire, and create an unforgettable shopping experience that reflects the essence of D.C. and sets new standards in the alcohol industry.

    The ideal candidate for this role is a strong personnel, systems, and operations manager as they are responsible for providing direct oversight of all daily functions of the brick and mortar DC store of The Urban Grape. This includes daily management of the sales staff, oversight of scheduling and reporting, directing and servicing outbound sales, and maintaining the look and feel of the brick and mortar. In addition, HR duties related to hiring, discipline, promotions, and firing of sales staff and related employees will be applicable to this position.

    The Urban Grape is a Black-owned and woman-owned company. We believe in equal access to careers in the wine industry. A career in wine is waiting for you!

    Duties and Responsibilities include the following. Other duties may be assigned.

    • Functions as lead management to the sales associates, including job training on company procedures, and direct mentorship to the team. Develops and manages training systems to raise the knowledge level and sales ability of the team.
    • Develops bi-weekly shift schedule for employees, including any time off requests. Prepares and delegates daily work assignments for sales associates to include stocking, displays, customer requests, order fulfillment, and cleaning schedule.
    • Under the guidance of the Lead Buyer, assists with the sales associates’ knowledge of The Urban Grape’s Progressive Shelving system, and customers’ knowledge and use of the system.
    • Coordinates the hiring, internal promotion, and on rare occasions discipline and termination, of retail associates. Functions as an active and engaging manager to keep the staff progressing on their desired career paths while reducing the need for discipline. Conducts regular reviews for short and long term tasks, and yearly reviews as defined in the handbook.
    • Participates in management meetings to ensure all functions of the business are working efficiently and productively. Works with the management team to achieve the set sales goals on a weekly and monthly basis as well as set a plan of action for how to achieve those goals.
    • Assembles weekly financial drops to the bank and creation and completion of hand written checks for vendors as needed.
    • Assists with and delegates the social media tasks in support of the sales goals of the store, new products arriving and supporting the company newsletters and Instagram.
    • Protects employees and customers by providing a safe and clean store environment.
    • Maintains company access to software systems, company websites, and password protected customer credit card data.
    • Maintains the stability and reputation of the store by complying with legal requirements.
    • Resolve customer concerns in an expeditious and tactful manner.
    • Perform other related duties as assigned.

    Qualifications

    • Retail Management experience is a must (2+ year in wine retail or restaurant/hospitality preferred).
    • Customer service skill set: demonstrate “best-in-class” customer service for our client base. You will be asked to sign the UG Value Statement which states our desire to foster a team environment and a desire to make all customers feel welcome in our space.
    • Self-starter: take initiative with regard to customers and employees, as well as daily store duties.
    • You must be comfortable carrying and moving cases of wine (40 pounds).
    • Scheduling: some holiday, evening, and weekend availability is necessary, but the store is typically closed by 9. Day, mid, and closing shifts applicable.
    • Able to efficiently handle multiple priorities and tasks in a fast-paced environment.
    • Must be comfortable using a computer and typing emails to customers and coworkers.
    • Previous Point of Sale experience is required.


    The Urban Grape offers world-class PPO health care, a 401k, educational benefits, two weeks paid vacation, and an employee discount on all products. 

    About The Urban Grape:

    • The Urban Grape was named The Best Wine Store in Boston in 2021, 2020, and 2019, a Top 100 Wine Retailer in America in 2022, 2021, 2020, and 2019, and the Best Wine Store in the Northeast in 2018.

    • The Urban Grape was also named the 2020 Small Business of the Year by the Greater Boston Chamber of Commerce and the 2021 United States Small Business of the Year by the US Chamber of Commerce.

    • Founders TJ and Hadley Douglas were named 2021 Ernst & Young Entrepreneurs of the Year.

    • Join the team at The Urban Grape to be a part of an exciting retail environment where you can showcase your exceptional service to our valued customers. We offer competitive compensation and a fun and supportive work atmosphere.